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Customer Reviews.

service

5

Everything was explained in detail & gealthcheck video sent.See previous box for comments .

01 December 2017

service

4

work was done promptly and efficently

01 December 2017

service

5

The video and communication was good

29 November 2017

service

5

they treat you so nice

29 November 2017

service

2

I was told to bring my car into the garage for 9:30, and the servive would take 1 and a half hours. With no explanation it took 3 hours, and I was waiting all of that time with a small dog. I would have left the car another day if I was told this.

29 November 2017

service

5

No complaints with any aspect of the service. Always kept informed

28 November 2017

service

5

Fixed clutch under warranty

27 November 2017

service

4

Scheduled work done and no hard sell or unexpected bills.

25 November 2017

service

5

Pleasant, helpful staff. Whilst I was waiting, I was able to make use of the facilities to work (tea, coffee, Internet, comfortable area).

22 November 2017

service

4

Everything done as discussed

22 November 2017

service

4

I didn't have any issues with the car or the company

21 November 2017

service

5

There was nothing to leave me other than 'Completely satisfied'

21 November 2017

service

4

Service & MOT carried out within time stated. Staff arranged lift into Stirling as the garage is a far distance out of town. Coffee provided as I waited for the car to be washed and cleaned on my return to the garage.

17 November 2017

service

5

Staff are extremely friendly and polite - specially the service man that came to collect my car the other day.

16 November 2017

service

5

Very good communication. Professional service and staff have a good level of knowledge which gives me confidence in the service. Good value for money. Find them reassuring if I have any concerns.

16 November 2017

service

5

Perfect, just a misunderstanding on my request for a replacement part - but all ok.

16 November 2017

service

4

MOT error

15 November 2017

service

4.5

The staff were very efficient and the service e was completed quickly and the car returned in a spotless condition.

14 November 2017

service

4

The staff were great when I had to drop my car off as an emergency.

07 November 2017

service

5

The staff at Stirling were great as I know them all as my car has had to go into garage so many times. Really disappointed in mini.

07 November 2017

sales

3.5

When I first visited the mini showroom I didn’t feel the salesman was very interested in selling a car. Not very forthcoming. I also had to chase them up a few times.

07 November 2017

service

5

Staff were friendly, courteous and helpful. Excellent customer service - could not be faulted in any way.

06 November 2017

service

4

Always room for growth and to strive to get full marks, but you are so close to hitting that mark.

06 November 2017

service

4

Refer to above comments.

06 November 2017

sales

5

Was a very pleasant experience from start to finish

06 November 2017

service

5

No problems at all.

01 November 2017

service

5

Very friendly, efficient and professional service from staff.

31 October 2017

service

5

Work carried out efficiently, always kept informed of what was happening and friendly knowledgeable staff.

31 October 2017

sales

5

On time delivery, car lived up to expectations & solid support on handover.

27 October 2017

service

5

received prompt reply when booking service over the phonewhen collecting car receptionist fully answered my questions

27 October 2017

sales

5

Ashley and the rest of the staff at Douglas Park Stirling kept us up to date from purchase to delivery.

23 October 2017

service

5

My car needed a few bit to pass it’s MOT and it was explainedin an easy to understand way.

20 October 2017

service

5

Again the staff make it easy and nothing is too much trouble

19 October 2017

sales

5

The last MINI dealership I bought from was laced with problems. Swapping dealership, this time the MINI Centre pulled out every stop. They made me feel special, you valued my custom. They provided little extras like a MINI keyring - a nice touch.

17 October 2017

sales

4

Very helpful throughout

17 October 2017

sales

5

Everyone was so helpful and so pleasant to deal with

10 October 2017

sales

5

Ashley, the salesgirl, was extremely friendly and helpful and went out of her way to keep me updated with the progress of my purchase. The man who showed me the workings around the dashboard was very helpful indeed and explained it all thoroughly

10 October 2017

service

5

Fixed the fault on my car with no fuss

09 October 2017

service

5

Great service pickup and drop of car friendly staff

05 October 2017

service

5

Efficient, friendly and knowledgeable staff.

05 October 2017

service

5

Service carried out on time as agreed with great customer care including informative video report

04 October 2017

service

5

Prompt in reply and no hassles

03 October 2017

service

5

Everything was perfect

29 September 2017

service

2

Technician caused some minor damage to car removing door card. I’ve not had a follow up call since this occurred

28 September 2017

service

5

Experienced no problems so far.

26 September 2017

sales

4

Everything was very professional and a nice touch was having my new car in its own wee ‘garage’ for the presentation of it & the feeling of being first to drive it out.

26 September 2017

sales

5

Time was given to us by the salesman and we never felt pressurised. We based our decision on the Vehicle of choice and really good team of dedicatedstaff in Stirling. We looked cars in other garages but we felt as if we would be looked

22 September 2017

sales

5

Sales staff were very friendly and informative.

22 September 2017

service

4

Our issue was sorted out and further work was done free of charge

21 September 2017

sales

5

Kept informed throughout purchase