Lack of communication
Kept promises and delivered on time.
Customer service at Douglas Park has been excellent so far on 2 visits
Sales team at Douglas Park, Stirling were first class, especially Ben who managed our purchase. Really nice touch on the day we collected our mini, made it an experience to remember.
From last year till now every time we deal with the staff at Douglas Park mini Stirling it is such a pleasure.
Good customer service
Completed the install of the sat nav portable but also washed the car
Issue with engine cover the week after the service however this was resolved with the garage
I think the staff are brilliant and each and every time I have been in this branch I cannot fault them at all literally amazing service.
Never had any issues
Helpful - efficient and helpful without being pushy or insincere
Work carried onto timescale. Please tell and helpful staff.
Service was straightforward and staff were friendly & approachable.
Good friendly service personnel
My vehicle was booked in with ease at a time that suited me, the staff were pleasant and the work required was carried out timeously and at a fair price. My vehicle was also washed and hoovered prior to being returned to me.
My experience with mini was outstanding from start to finish..
I was satisfied by the advice I received
Everything was explained fully and went smoothly thanks to Scott, my sales team member
Manager was sympathetic. Receptionist was polite. Car was valeted.
The staff are always passionate about their products and helpful which helps reduce the stress of buying a new car
Quick and efficient service. I particularly like the fact that you can book a waiting appointment.
The staff at Douglas park Stirling made my experience buying a mini unforgettable and I loved the little touches during the collection of my car
The service I received from Mini is always of the highest standards, from the people that I talk to handing over my keys to the service I receive and the fact I always get my car back spotlessly clean
Service was excellent
The service I received from Douglas Park was excellent, the work carried out was done to a very high standard.
Staff were very friendly and attentive
David at Stirling was excellent. Very friendly and informative throughout.The easiest and most relaxed car purchase I've ever made(and there's been a few over the years!)Jeff was excellent at the handover explanations ,very clear and informative.
The first rep who dealt with me had poor communication and didn't give me the expected MINI service. However, after I sent a letter to head office the team gave me a diff rep who was brill and everything went great after that.
Brilliant customer service, friendly and polite staff.
The service team are professional, premises clean and my car was ready when promised
I am always looked after so well - Claire and her team make me feel important and they always deliver
Polite and courteous
Asked for noise to be investigated, but informed when collecting car that investigation would be required (which is what I'd asked for) and that cause not covered by warranty (interesting conclusion without any investigation).