OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
76 ratings and 48 comments received in the last 90 days.
24 July 2024
Sean could not have been more helpful and the whole process was seamless thanks to him.
14 July 2024
Was especially delighted on pick up day as car was presented beautifully adding a sense of occasion to the day
13 July 2024
The sales person was knowledgeable and helpful
07 July 2024
Kept us fully informed throughout the buying process and were very helpful and flexible when we went to pick the car up.
07 July 2024
All staff were very helpful and considerate. However, not necessarily their fault, I am finding my Mini's technology difficult to deal with.
03 July 2024
Clean and tidy showroom. Plenty of cars to look around. Good music playing
03 July 2024
After ordering my new car I was given regular updates on how long it would be until my car would be ready.It was delivered ahead of schedule. Seeing my Mini for the first time was fantastic and for it to be revealed from under a cloth was amazing!
02 July 2024
I was kept updated at every stage and on the day of collection everything went smoothly. Couldn't ask for better service.
02 July 2024
I knew roughly of when it would be and kept informed. It was a lovely showroom to visit. Nice coffee! Jack helped us with the controls of the car as there is a lot to take in and paired up my phone for me. He made it a nice experience too! Thanks
12 September 2024
What I expected Up to date information
04 September 2024
Same as above they go above & beyond for there customers .
02 September 2024
Excellent and responsive communication. I needed a tight turnaround for the service and they were able to meet this.
02 September 2024
Fast, friendly service
29 August 2024
Car collected early and returned quickly. Driver pleasant and polite. Car returned spotlessly clean-inside and out-specially the wheels.
29 August 2024
Only did what it said on the sheet. No extra jobs and a full paper trail.
28 August 2024
David was my contact and I had never had to leave my car with you before. And David kindly arranged a colleague to drop me off in Stirling as I was unfamiliar with the area in spring springkerse. I found thos very reassuring and helpful
25 August 2024
Good service and MOT
24 August 2024
Everyone was so friendly and courteous. I definitely felt as if I was an important customer, even through my car was only in for a recall. Excellent customer service.
24 August 2024
Although initially fault (loose trim/rattle in B pillar) not resolved subsequently resolved with an acceptable reason and explanation
03 September 2024
The team at MINI Stirling could not have been more helpful. They took their time to explain everything and made the whole experience very special.