OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
109 ratings and 73 comments received in the last 90 days.
17 March 2025
Every member of staff that we encountered at Douglas Park were lovely, very professional and friendly, but I have to say a special thank you to Neil for explaining the features of the new car and to lovely Amy.
03 March 2025
Sean was fantastic from our first interaction straight through to handover.
26 February 2025
Very satisfied with the way the deal went and the help of the Sales Dept ( Scott Hamilton) in getting the right car for us
21 February 2025
The experience during the purchase was excellent. We were relaxed and well looked after. The unveiling of the car with it's huge red bow just made it so special. The hour spent with the technical expert was perfect and very informative.
21 February 2025
Absolutely great service from Scott in Stirling, he went above and beyond to take us through the purchase. The presentation of my new car was very special, I thought it was excellent.
18 February 2025
The service was excellent Amy was very attentive and extremely knowledgeable about the car. She was also very efficient with all the documentation required she's a credit to the business.
13 February 2025
Relaxed sale
13 February 2025
Sales dealing with me was very helpful and explained everything and said if unsure of anything to come back and see him. Didn't feel pressured into anything.
04 February 2025
Very happy with they way they managed to turn around my car as the original car I chose had a problem when being checked
17 March 2025
Not sure
15 March 2025
They kept me updated
15 March 2025
Wonderful
15 March 2025
Service was fine.
15 March 2025
Pretty good from start to finish
14 March 2025
All staff were very helpful.
13 March 2025
Excellent customer service, happy with the service on my car too
13 March 2025
Welcome and well informed of what was happening.
10 March 2025
I had the EGR replaced in my Mini just before there was a recall. I had to pay this myself and feel very dissatisfied that the fault in my car was not covered by the recall! It has been replaced again - no charge!
10 March 2025
Top notch
18 March 2025
The sales person Amy Gordon was a pleasure to deal with and the sales manager Mark brown made the full thing an enjoyable experience.